Refund & Cancellation Policy
Bhagavadgita Shlokas offers a 7-day free trial and lifetime access for a one-time payment of ₹500 in India or US$9.99 elsewhere. This policy explains how payment issues are handled.
1. Nature of the payment
The payment purchases digital lifetime access to all features for your account. There is no recurring subscription. Payments are generally non-refundable once access is activated, except in the circumstances below or where required by law.
2. When we do refund
We will refund a payment in full, no questions asked, in these cases:
- the payment was made by mistake, or for an unintended amount;
- you were charged twice for the same purchase, or charged more than once in error;
- the payment was not authorised by the account holder;
- money was debited but the payment failed or never reached us.
Please raise the request within 7 days of the payment date so that the amount can still be reversed through the gateway.
3. How to request a refund
Email bhagvadgita26@outlook.com with the subject “Refund request”, and include the payment ID or order ID shown on your thank-you screen or in the receipt email, the amount and currency, and the date of the payment. We acknowledge every request within 2 business days.
4. Processing time
Approved refunds are issued to the original payment method only through our payment gateway partner, usually within 5–7 business days of approval. Your bank, card issuer or UPI provider may take a further 2–5 business days to display the credit. We do not make refunds in cash, by cheque or to a different account.
5. Cancellations
There is nothing to cancel: lifetime-access payments are one-off and we never store your card or set up a recurring mandate, so you will not be charged again. If you ever see an unexpected repeat charge from us, contact us immediately and we will refund it in full.
6. Failed or pending payments
If money was debited but the payment shows as failed or pending, the amount is normally reversed automatically by your bank within 5–7 business days. If it has not appeared after that, write to us with the payment reference and we will follow it up with the gateway on your behalf.
7. Currency and charges
Refunds are made in the same currency as the original payment. For international payments, foreign-exchange movement or bank charges levied by your card issuer are outside our control and may cause a small difference in the credited amount.
8. Chargebacks
If you believe a payment is wrong, please contact us before raising a chargeback — we will almost always resolve it faster and in full. We cooperate fully with the gateway and your bank in any dispute.